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Yes! Call East End Towing if 24/7 you’re in need of a tow to the shop. (501) 888-8849

Rental Cars

We can help get you in touch with local rental agencies. Just note that insurance companies only pay for a rental car if you have that option on your policy or if you are the claimant. You should first check your policy or call your insurance carrier to determine your rental coverage limitations.


Your insurance carrier will issue a claim number when you report your accident. Write down the information and bring it with you when you come in to get started on your auto body and glass repairs, and we’ll take care of the rest. It’s that easy.

Not necessarily. A car is considered “totaled,” only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Golden Collision Center’s certified technicians will return your vehicle’s frame or unibody to its original factory specifications using our state-of-the-art measuring equipment.

Repair Process

We’re closed on Saturday and Sunday, but we are open from 7:30 a.m. to 5:00 p.m., Monday through Friday. Should you need towing, contact East End Towing at 501-868-8849.

Yes. When we write the initial estimate and schedule your vehicle for drop off, we will order the necessary parts.

We color match for all our auto body paint work. We use an electronic camera to match the color on your vehicle, and custom mix the color for every job.

Bumpers are made out of a different material from your car, and the color of your bumper may be slightly different when it left the factory due to the difference in material. We will experience the same small deviation in our process that the factory did when they painted your bumper originally. Come to Golden Collision for auto body paint in Little Rock!

Just as all collisions are different, all collision damage repair schedules are different, too. Your Customer Service Representative can give you an estimated completion time. However, with the possibility of hidden damage, part delays, and coordination with the insurance company, it is not possible to guarantee a delivery date. Golden Collision Center is the best auto body shop Little Rock has to offer!

We provide local pickup and delivery service for our customers. We want each customer’s visit to be a positive experience, and we work diligently to take the hassle out of auto body and glass repair.

Your Customer Service Representative will contact you during the repair process and when your vehicle is ready. Should you have any questions at any time throughout the repair process, please do not hesitate to reach out to us.


If you are filing a claim with your own insurance company, then you have whatever deductible you selected when you purchased your policy. If someone else is responsible for the accident, then you are filing with their insurance company. As a claimant, you will not have a deductible. Contact your insurance carrier if you are unsure about the specifics.

You will pay us for the amount of your deductible. Contact your insurance carrier if you are unsure about the specifics.

We accept cash, checks and major credit cards (Visa, Mastercard, and Amex).

In collision damage repair, there are parts that wear out and need replacement (tires, batteries, and suspension parts) that must be replaced during the repair process. They are commonly subject to betterment charges. These betterment charges are determined by your insurance company and are pro-rated based on the miles on your vehicle.

Post-Repair Care



  • Don’t drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Don’t use a commercial car wash. Stiff brushes or sponges may damage the finish.
  • Don’t “dry wipe” your vehicle. Dry wiping can scratch the finish.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings will damage a freshly painted surface because of its high acid content. Also, tree sap can mar or spot a freshly painted surface.
  • Avoid spilling gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Never scrape ice or snow from a newly painted surface.


  • Wash the vehicle by hand with cool, clean water and a very mild car wash solution using a soft cloth or sponge.
  • Wash your vehicle in the shade.



  • Avoid waxing or polishing the vehicle. This will allow the finish to dry and harden completely.


  • Wash the vehicle by hand with cool, clean water and a very mild car wash solution using a soft cloth or sponge.
  • Wash your vehicle in the shade.

What To Do In The Event Of An Accident

1. Are You Injured?

Check yourself and others involved to make sure no one is hurt. Some injuries may delay their effects, so check often over time. Even a fender bender might have caused an injury that's not noticeable right away. Small things like dizziness, nausea, and trouble focusing may be a sign someone is injured more than they appear. Call for medical help if there is any doubt.

2. Safety First

If it’s possible, move your vehicle out of harm's way and turn on the hazard flashers. Surround your car with warning triangles or flares if you have them. Then get out of the car and stand a safe distance away while you talk to other drivers or wait for help.

3. Call The Authorities

Call 9-1-1! Especially if there has been substantial damage and anyone is injured or acting confrontational. When the police arrive, ask for the investigating officer's name, contact information, and for the accident report number so you can follow up.

4. Exchange Information

Obtain the name, address, phone number, drivers license number, plate number, and insurance information of any other drivers involved in the accident. Also record names of anyone with injuries and witnesses. Don't argue over who is at fault, and don’t admit blame.

5. Record The Scene

If possible, take photos of the scene (a cell-phone camera can come in handy) or draw a diagram showing the positions of all involved vehicles. Contact your insurer right away.

6. Call Golden Collision Center

After recording the scene, call Golden Collision Center at (501) 868-7000 and we'll guide you through the next steps of getting your vehicle repaired quickly and safely.

Keep and share this guide with your friends and loved ones. You never know when you’ll need an accident guide!